Terms & Conditions

​Return Policy:

Made-to-order items are sold on a non-cancelable, non-returnable basis.

Stock items may be returned within 30 days of purchase. Must be unopened and in resalable condition. A 35% restocking fee will be applied. An RMA number must be issued prior to the return and is valid for 30 days from the date of issue.

 
Cancellations:

All products are custom manufactured for each customer. Once production has commenced, there can be no cancellations of orders. Orders must be canceled within 1 business day of receipt of the purchase order.

 
Repair & Alteration Policy:

We take great pride in the quality of our products and their ability to stand up to the demands of the clinical environment.  We are here to help keep your Burlington Medical aprons in working condition and offer a wide range of repairs and alteration services. Learn more >

 
Disposals:

Disposal of aprons, thyroid shields, accessories and drapes will incur charges. Learn more >

 
Warranty Policy:

The warranty does not cover damage as a result of normal wear, abuse, abrasion, or failure to follow care and use instructions. Seller hereby disclaims all other warranties, either expressed or implied. Modifications to garments made by the facility or wearer voids all warranties.

 
Products Warranty Years
Radiation Protection Garments 5 Year against manufacturer’s defects
Eyewear (Standard, Nike, Laser & Safety) 1 Year against manufacturer’s defects
Apron Racks 1 Year against manufacturer’s defects
Portashields 1 Year against manufacturer’s defects
Barriers 1 Year against manufacturer’s defects
Toboggan Arm 1 Year against manufacturer’s defects
Disposable Caps/Hoods 2 Years against manufacturer’s defects
Emerson Gloves 3 Years against manufacturer’s defects
Armboards 2 Years against manufacturer’s defects
CT Slicker 90 Days against manufacturer’s defects
EcoPro Mat 5 Years against manufacturer’s defects
GelPro Mat 1 Year against manufacturer’s defects
Positioners 30 Days against manufacturer’s defects
Sandbags 2 Years against manufacturer’s defects
Drapes 2 Years against manufacturer’s defects
Equipment Covers 2 Years against manufacturer’s defects
Restraining Straps 2 Years against manufacturer’s defects
Table Pads 2 Years against manufacturer’s defects
 
Shipping:

Products ship throughout the United States via Federal Express ground (FOB destination) unless otherwise specified. Title and risk of loss or damage will transfer from seller to customer upon delivery of goods for all transactions shipped on seller’s accounts. Customer shall notify seller of any shipping damage or missing items within 5 business days of receipt of shipment. Eyewear claims made within 30 days of delivery will be repaired at no charge.

 
Delivery:

Burlington Medical’s made-to-order items will ship within 10 business days of receiving your completed order. A $250 fee per apron will be applied to all rush orders. Stock items are shipped within 1 business day of receipt of your completed order.